Client Experiences
What Our Clients Say About Working with Mandare
Their words, not ours. Below are accounts from businesses and individuals who have engaged Mandare for legal advisory in Malaysia.
Back to Homepage180+
Matters completed
4.8
Average client satisfaction
12+
Years of combined practice
3
Specialist practice areas
What Clients Say
Client Reviews
Nurul Rahman
Owner, food manufacturing — Selangor
We had been trying to navigate the JAKIM application on our own for several months with little progress. Zulaikha at Mandare reviewed our documentation within the first week and identified three issues we had not noticed. The application went in about two weeks later and proceeded without further complications. I appreciated that she was direct about what needed fixing rather than just telling us what we wanted to hear.
March 2026 · Halal Certification Advisory
Karthik Ponnusamy
Director, digital media company — Kuala Lumpur
We engaged Mandare when we were preparing a submission to the MCMC for a new broadcasting service. Rajan walked us through the licensing requirements in detail and then drafted the submission itself. The process went more smoothly than we had expected given the amount of documentation involved. The fee was within the quoted range and there were no surprises.
February 2026 · Media & Communications Law
Chong Hui Ling
MC Chairperson — Petaling Jaya
Our management corporation had been dealing with a prolonged arrears dispute for over a year. Wei Shan reviewed the situation and advised us on what recovery options were actually available under the Strata Management Act. She was honest that the process would take time, and it did, but the matter was resolved at the Tribunal level without escalating further. The by-laws she drafted for us afterwards have helped us avoid similar issues since.
March 2026 · Strata Property Management Law
Amirul Kamarudin
Operations Manager, F&B chain — Johor Bahru
We have multiple outlets and needed guidance on maintaining certified status as we expanded our menu and brought in new suppliers. Mandare helped us understand what the ongoing obligations actually require and what documentation we need to keep current. The advice was practical and directly applicable to how we operate. We continue to rely on them when questions arise.
February 2026 · Halal Certification Advisory
Lim Jun Wei
Content producer — Kuala Lumpur
I had specific questions about content liability for a documentary series I was producing. Rajan spent time understanding the content before advising, which made a real difference. The advice was specific to the situation rather than a general overview I could have found elsewhere. The turnaround was within the timeline quoted. I would return to Mandare for future projects without hesitation.
March 2026 · Media & Communications Law
Siti Norzahira Talib
Parcel owner, stratified development — Shah Alam
I was dealing with a dispute involving the JMB at my condominium and was not sure of my rights as a parcel owner. Wei Shan explained exactly where I stood under the Strata Management Act and what options I had. She was reassuring without overstating my position. The matter was resolved at the Tribunal within the timeframe she indicated. I found the experience less stressful than I had anticipated.
February 2026 · Strata Property Management Law
Client Journeys
Case Studies
Three anonymised accounts of how clients presented their situations to Mandare and what the engagement involved.
Halal Certification
Cosmetics Manufacturer, Klang Valley
Challenge
A cosmetics company had previously applied for halal certification independently and been unsuccessful. Their supply chain involved international ingredient suppliers, and JAKIM's documentation requirements were not being fully met.
Solution
Mandare conducted a full documentation review, identified the gaps in supplier documentation, and worked with the client over six weeks to prepare a compliant application. This included coordinating a facility assessment and preparing responses to JAKIM queries.
Outcome
The application was submitted and approved without further rejection. The client now has internal protocols in place for managing supplier documentation on an ongoing basis.
Duration: approximately 8 weeks
Media Law
Independent Broadcaster, Peninsular Malaysia
Challenge
A regional broadcaster was expanding its streaming service and needed clarity on licensing requirements under the Communications and Multimedia Act 1998, as well as review of its content agreements with independent producers.
Solution
Mandare conducted a compliance review of the planned streaming model, identified the applicable licence categories, and prepared a submission to the MCMC. Content agreements with independent producers were also reviewed and amended to address copyright, liability, and revenue sharing terms.
Outcome
The broadcaster launched its streaming service with appropriate regulatory authorisation in place. Three content agreements were also revised, reducing the client's exposure to potential disputes over content rights.
Duration: approximately 6 weeks
Strata Law
Management Corporation, Kuala Lumpur
Challenge
A management corporation for a high-rise residential development was dealing with a significant arrears problem and an AGM that had been contested by a group of parcel owners. The existing by-laws were outdated and not aligned with current Strata Management Act requirements.
Solution
Mandare advised on the arrears recovery process, prepared the necessary documentation for Tribunal proceedings, and provided AGM advisory covering procedural requirements. Following resolution, a revised set of by-laws was drafted for adoption.
Outcome
Arrears were recovered in part through the Tribunal process, with the balance subject to a structured payment arrangement. The revised by-laws were adopted at the subsequent AGM without challenge.
Duration: approximately 10 weeks
Professional Standing
Credentials & Affiliations
Malaysian Bar
All Mandare advisers are members in good standing of the Malaysian Bar.
Regulatory Experience
Regular engagement with JAKIM, MCMC, and the Strata Management Tribunal.
PDPA Compliance
Data handling in accordance with Malaysia's Personal Data Protection Act 2010.
Telephone
+60 3-9457 2183Address
3 Jalan Masjid India,
50100 Kuala Lumpur
Office Hours
Mon–Fri
9:00 AM – 6:00 PM MYT
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