Terms & Conditions

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

"Agreement"

These Terms and Conditions, together with any engagement letter or service proposal accepted by the Client.

"Company" / "We" / "Us"

Mandare, a legal advisory firm registered in Malaysia, with its principal office at 3 Jalan Masjid India, 50100 Kuala Lumpur.

"User" / "Client" / "You"

Any individual or organisation that accesses our website or engages our advisory services.

"Services"

Legal advisory services provided by Mandare, including Halal Certification Advisory, Media and Communications Law, and Strata Property Management Law.

"Website"

The website accessible at https://mandarex.pro and all associated pages.

"Content"

All text, documents, materials, and information made available through the Website or in the course of Service delivery.

2. Acceptance of Terms

By accessing our Website or engaging our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should not use this Website or proceed with any engagement.

• You confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements.
• Where you act on behalf of a company or organisation, you represent that you have authority to bind that entity.
• Our Services are offered to clients based in Malaysia and, where permitted by law, to clients in other jurisdictions.

3. Service Description

Mandare provides specialist legal advisory services in the following areas:

Service availability is subject to our capacity at the time of your enquiry. We reserve the right to decline engagements that fall outside our practice areas or capacity.

4. User Responsibilities

When using our Website or engaging our Services, you agree to:

• Provide accurate, complete, and up-to-date information when making enquiries or during an engagement.
• Not use the Website for any unlawful purpose or in a manner that infringes the rights of others.
• Not attempt to gain unauthorised access to any part of the Website or its underlying systems.
• Not transmit any harmful, offensive, or misleading content through our contact channels.
• Cooperate with our advisors by providing documents and information in a timely manner when required for an engagement.
• Treat all advice provided as confidential and refrain from distributing it without our written consent.

5. Intellectual Property

All content on this Website, including text, design elements, logos, and materials prepared in the course of an engagement, remains the intellectual property of Mandare unless expressly transferred in writing.

You are granted a limited, non-exclusive, non-transferable licence to access and use this Website for personal or internal business purposes. This licence does not permit you to:

• Reproduce or distribute Website content for commercial purposes without written permission.
• Present our advisory work product as your own or redistribute it to third parties.
• Modify, adapt, or create derivative works based on our proprietary materials.

Documents and materials prepared specifically for a client engagement are licensed to that client for the purposes stated in the engagement letter, unless otherwise agreed in writing.

6. Payment Terms

• Fees for our services are set out in the applicable engagement letter or service proposal and are quoted in Malaysian Ringgit (MYR).
• Engagements are initiated upon receipt of a signed engagement letter and, where required, an advance payment as specified in the proposal.
• Invoices are payable within 14 days of issuance unless otherwise agreed. Late payments may attract interest in accordance with the Contracts Act 1950.
• Fees are non-refundable once substantive advisory work has commenced, except where Mandare is unable to fulfil its obligations through its own fault.
• Out-of-pocket disbursements (e.g., government fees, filing charges, courier costs) are charged at cost and are separate from advisory fees.

7. Service-Specific Terms

Halal Certification Advisory

Our advisory covers preparation and guidance only. We do not make decisions on behalf of JAKIM or other regulatory bodies, and we do not warrant the outcome of any application. Engagement scope and timeline depend on the complexity of your supply chain and the readiness of your documentation at the commencement of the engagement.

Media and Communications Law

Advisory outputs are based on the law as it stands at the time of engagement. We do not accept liability for regulatory changes occurring after the issuance of our advice. Content compliance reviews are limited to the materials shared with us and do not extend to content produced after the engagement period.

Strata Property Management Law

Our Tribunal advisory services assist clients in preparing submissions and understanding procedure. We do not represent clients in adversarial hearings unless a separate representation agreement is signed. Outcomes before the Strata Management Tribunal are subject to the Tribunal's discretion and cannot be assured.

8. Disclaimers

Information on this Website is provided for general reference only and does not constitute legal advice. No attorney-client relationship is formed by your use of this Website alone.

While we take care to keep Website content current, laws and regulations change, and we cannot warrant that all information is up to date at the time of your visit.

Mandare does not make any representation that specific outcomes will be achieved through engagement of our services. All advisory is provided on an "as available" basis, subject to the facts and documents disclosed to us.

9. Limitation of Liability

To the extent permitted by Malaysian law, Mandare's aggregate liability to you for any claim arising from or related to these Terms or our Services shall not exceed the fees paid by you to Mandare in the three months preceding the event giving rise to the claim.

We shall not be liable for indirect, consequential, incidental, or special damages, including loss of profit, business opportunity, or reputational harm, even if advised of the possibility of such losses.

Nothing in these Terms limits our liability for fraud, wilful misconduct, or any matter that cannot be excluded under applicable law.

10. Termination

Either party may terminate an engagement by providing written notice, subject to the terms of the applicable engagement letter. Fees for work completed up to the date of termination remain payable.

We may immediately suspend or terminate an engagement if:

• A conflict of interest arises that we are unable to manage.
• You provide materially false or misleading information.
• Payment obligations are not met after reasonable notice.
• Continuing the engagement would place us in breach of any professional or ethical obligation.

Provisions of these Terms relating to intellectual property, limitation of liability, and dispute resolution survive termination.

11. Dispute Resolution

These Terms are governed by the laws of Malaysia. Any disputes arising from or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

We encourage informal resolution as a first step. If a dispute arises, please contact us at [email protected] and we will make reasonable efforts to address your concern within 14 days.

Where informal resolution is not achievable, the parties may agree to refer the dispute to mediation before resorting to litigation.

12. General Provisions

13. Changes to Terms

We may revise these Terms from time to time. The date of the most recent revision will be shown at the top of this page. Continued use of the Website or our Services after the effective date of any revision constitutes your acceptance of the updated Terms.

For ongoing engagements, material changes to the Terms will not apply retrospectively without your written agreement.

14. Contact Information

For questions about these Terms or our legal advisory services, please contact us: